FAQ:

watch repair facts
How does it work?

How much does it cost?

How long will it take?

Why us?

Why not?

What if my watch gets lost in the mail?

What about insurance?

Can I use my own carrier?

Are the batteries guaranteed?

Is my watch still water-resistant?

What is water-testing and do I need it?

What if it doesn’t work?

Why become a VIP member?

Why is my watch skipping 3-4 seconds at a time?

Why is my watch slowing down & stopping?

Why did my watch stop completely?

I dropped my watch and it stopped?

The light on my watch is no longer working?

Why are my batteries dying faster now than when the watch was new?

Other questions?

Can I track my repair?

How does it work?

  1. Fill out a simple online request for box.
  2. You will receive a FREE POSTAGE PAID BOX complete with cushioned watch shipping materials.*
  3. Insert your watches and put it in your mailbox.
  4. We will contact you upon receipt and process your battery change within 3-5 business days. (Rush one day service is available). You are charged only for the battery service and return shipping.
  5. Your watch returns to you in working order!

* Insured shipping is available at additional cost.

How much does it cost?
The shipping and packing materials are FREE. Our site has a huge inventory of watch brands and models that will show you just how low our prices really are. We encourage you to contact your local jewelers and watchmakers to inquire about their charges for similar service. Just click on the description of your watch to find your price. Please be aware that some multi-function digital watches require more than one battery. We will contact you prior to any work if your watch requires any more batteries than ordered on your form. You will be charged for the battery service and a small return shipping charge of $4.99. The return shipping is FREE with the purchase of 3 or more battery changes. Insured shipping is available for an additional charge

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How long will it take?
We will complete your battery change within 3-5 business days of receipt. Rush one day processing is available for an additional $3.00 charge.

Why us?
Watch Battery Central is a highly specialized business focusing on watch battery service. The founder of Central Watch, Max Kivel, always said, “There are two kinds of people who work on watches – watchmakers and fools.” Inexperienced, untrained hands attempting to change a battery can damage or destroy a watch. We are continuously approached by customers and other stores with cracked crystals, broken stems, water damage, scratched cases – all costly repairs caused by improper battery service. Let us do it right for you.

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Why not?
Watch Battery Central is designed to combine the best watch service with the convenience of door-to-door service. How many watches do you have lying in drawers, perfectly good but unused for lack of a fresh battery? We will send you a FREE box with FREE packing materials PREPAID SHIPPING. You send your watches to
Watch Battery Central where they are serviced by expert watchmakers. Those watches are returned to your door in working order. Watch Battery Central is committed to providing the best service at the lowest price in the most convenient way possible.

What if my watch gets lost in the mail?
Our prepaid shipping is first class USPS mail. We are not responsible for items lost, stolen or damaged in the shipping process. If you are shipping a valuable piece it is advisable to purchase insurance, which can be added to our merchandise return packaging. You are also, of course, free to use your own choice of carrier.

What about insurance?

Insurance can be added to the provided merchandise return label at your local post office.   We also send you an insurance request form with your free shipping materials.  This allows you to purchase insurance for the return shipping.  Insurance is added to the standard return shipping charge of $4.99 at the current postal rates listed below:

Fee

 

Insurance Coverage

$1.75   $.01 - $50
$2.25   $50.01-$100
$2.75   $100.01 - $200
$4.70   $200.01-$300
$4.70 + $1.00 per $100 or fraction thereof over $300.01- $5,000

Insurance rates are subject to change.  The current standard postal rate will be applied at the time of shipping.  We strongly recommend that you consider purchasing insurance for any watch of considerable replacement value. 

 

Free shipping offers do not cover insurance costs.

Can I use my own carrier?

While our free shipping offer covers USPS First Class Mail, you are absolutely free to use your own carrier.  Our address is PO Box 609, Crompond, NY  10517.  If your carrier requires a street address, please send your package to WBC c/o Central Watch, 45th Street Passageway, Grand Central Station,  New York, NY  10017.  Be sure to include a note detailing the package contents as well as your phone number and email address.  Please send an email to sales@watchbatterycentral.com indicating the contents of your shipment, ship date and contact information.  We will contact you as soon as we receive it.  Again, it is advisable to purchase insurance for any valuable piece with any carrier you select. 

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Are the batteries guaranteed?
We change so many batteries that our entire supply is replenished on a regular basis. This means that we use only the freshest batteries with very little exhausted shelf life. You will only be billed for watches that are functioning at the time they are shipped out. You are not charged for service or the battery for watches that do not work after being serviced. A typical watch battery should last about one year. If the watch stops working before that time, it is likely a sign that there is a problem with the circuitry of the watch rather than the battery. We will offer a credit for a free battery replacement in the future for those that stop within 30 days of our service. All such credits must be authorized by our customer service department within 30 days of the original service.

Is my watch still water-resistant?
All water resistant watches are made so by a series of gaskets and seals that lock water out of the watch movement. The effectiveness of that system can be compromised by general wear and tear and, of course, by opening the watch to change the battery. Water testing is recommended for any watch you plan to submerge. It is a specialized air pressure chamber that tells you if air is passing into the watch. You will not be charged for the test if your watch does not pass. A watch with a failed test may still function fine, but should not be submerged in the future. Watches passing the pressure tested are warrantied water resistant for 90 days.  Please contact our service department for warranty repair information at sales@watchbatterycentral.com.  Please be advised that water resistant watches must be used properly to avoid damage. Watches can be damaged by water if the crown is left open or pushers are compressed underwater.

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What is water-testing and do I need it?
All water resistant watches are made so by a series of gaskets and seals that lock water out of the watch movement. The effectiveness of that system can be compromised by general wear and tear and, of course, by opening the watch to change the battery. Water testing is recommended for any watch you plan to submerge. It is a specialized air pressure chamber that tells you if air is passing into the watch. You will not be charged for the test if your watch does not pass. A watch with a failed test may still function fine, but should not be submerged in the future. Please be advised that water resistant watches must be used properly to avoid damage. Watches can be damaged by water if the crown is left open or pushers are compressed underwater.

What if it doesn’t work?
Watches are complex devices and sometimes the problem is more significant than a dead battery. If we put a fresh battery in your watch and it does not function, we will do everything we can to get it running without doing any major repairs. We will not charge any additional service fee for cleaning the contacts, rotating the wheels, removing of any visible dirt or obstructions, etc. If we find that a major repair is necessary, we do not charge you for the battery or service. While we were trained by Central Watch Band Stand, Ltd, the preeminent watch repair store in New York City, we are not a watch repair business. Our focus is watch batteries only. If you would like to pursue further repairs with Central Watch, we would be happy to forward the watch free of charge. If not, we will return the watch and you pay return shipping only.

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Why become a VIP member?

  1. 15% off all battery service
  2. 20% off watch straps
  3. FREE Water Testing on ALL watches
  4. FREE Buffing of all metal bracelets
  5. FREE crystal polishing
  6. Every 5th battery change is FREE (S&H charges apply)
  7. FREE Rush NEXT DAY SERVICE

Why become a member?

  1. Every 9th battery service is FREE. (S&H charges apply)
  2. One button box ordering.
  3. Special promotions throughout the year.

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Why is my watch skipping 3-4 seconds at a time?
This is a sure sign that your battery is dying. Your watch will likely stop within 30 days.

Why is my watch slowing down & stopping?
Very likely a battery, but could also mean that the circuit is shorting out and may have to be changed.

Why did my watch stop completely?
The most likely cause is a dead battery. We can replace it properly and return your watch in full working order.

I dropped my watch and it stopped?
The fall may have shorted out the battery in which case a new one will restore it to full functioning.

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The light on my watch is no longer working?
Most of the time a new battery will correct that. If it does not work with a new battery, it may mean that the contact for the light feature is bad which we will try to repair at no additional cost when the battery is replaced.

Why are my batteries dying faster now than when the watch was new?
All the parts of a new watch are functioning at their optimum level, reducing the draw on the battery. Normal wear and tear on the mechanism and circuit cause resistance and drain the battery more quickly. A watch battery should last around 1 year. If your batteries are depleting in less than a year, it is a sign that the watch needs additional repair. Watch Battery Central focuses on watch battery service only. For more complex watch service please contact Central Watch Band Stand, Ltd.

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Other questions?
If you don’t see the answer to your question here, please contact us at 212-WAAATCH or sales@watchbatterycentral.com. We are committed to providing excellent customer service and would be more than happy to answer any additional questions you may have.

Can I track my repair?
Absolutely. You will receive a form with your FREE box. VIP & Premier members will find an order record with updated status on all orders.  Non members can send an email inquiry to sales@watchbatterycentral.com and receive an answer within 1 business day.

Are Central Watch and Watch Battery Central the same company?Although Watch Battery Central is owned and operated by the same family, it is an entirely separate company from Central Watch Band Stand.  Central Watch does accept repairs from all over the country, but they do not offer the same type of free shipping program.  Benefits, discounts & membership incentives are redeemable only through Watch Battery Central and will not be honored at Central Watch Band Stand, Ltd. 

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